Ellen was an incredible help in getting the AltoWeb documentation suite ready for release–we couldn’t have done it without her! Her suggestions and observations helped us to consistently upgrade the quality and content of both the information and presentation. Ellen pitched in as a technical writer to help with both online and printed docs, drawing on her UI expertise to help us improve the end-user experience. She was self-directed, reliable, resourceful, and unflappable in the face of release chaos. I look forward to working with her again in the future.